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Terms and Conditions

SUPERFLEX LIMITED

Registered in England at:

Chalmers HB
20 Chamberlain Street
Wells
BA5 2PF

Company No. 03685993

V.A.T. No. GB 697 9097 52

European trade customers should contact us prior to ordering to obtain VAT exemption (if applicable).

Please make all cheques payable to SUPERFLEX LTD

Using this website

Most items on this website are available from stock. If an item is not in stock we will notify you immediately and advise you regarding availability and offer a refund if desired. If delivery is required by a specific date you are advised to contact SuperFlex Ltd before placing your order.

We are currently using Cardstream to process card transactions, and for your convenience we also offer payment through PayPal.

Shipping

UK below £50 £5.00 Royal Mail First Class Recorded (proof of delivery)
    £3.95 Royal Mail First Class
£4.40 Royal Mail Second Class Recorded (proof of delivery)
£3.10 Royal Mail Second Class
(England, Scottish Lowlands & Wales) over £50 £7.50 DPD Express: (1hr delivery slot advised by mobile or email – if these details supplied)
Europe all orders £13.80 Airmail (tracked)
World all orders £20.25 Airmail (tracked)

 

Disclaimer

Whilst every effort is made to ensure the contents of this website are accurate, SuperFlex cannot accept responsibility for any loss as a consequence of errors herein.

Privacy policy

We do not sell or disclose personally identifiable information about our clients or web site visitors to any third party. Any personal or private information you supply to us will be held in strict confidence. We take all reasonable steps to protect the privacy of our clients and web site visitors. No information about our clients and web site visitors will be disclosed unless required by UK law. We do not use cookies, web bugs, spyware, or any other 'invisible' techniques to identify visitors.

Returns/Refund policy

Cancelled Order / Ordered In error / No longer required

On receipt of the parts, we will refund the cost of the parts providing we are notified with the statutory 7 day cooling off period and the parts are returned in a saleable condition. A 10% handling charge may be applied for this service outside this 7 day period. No refunds will be made for parts that have been fitted or for postage costs incurred.

Damaged goods on arrival

If the goods were damaged before they reached you, we will refund the parts in full and carriage costs. Superflex will not be held responsible for any missing items that have been requested ‘leave in shed, leave in recycling bin etc’.

Damage caused through incorrect installation is not covered.

Warranty

SuperFlex products carry a full 3-year 37,000 miles road-use warranty (whichever occurs first) from date of purchase, subject to production of the supplier's invoice.

Exceptions:

Bushes used in Motorsport, bushes subject to severe impact such as RTA (road traffic accident) or damage from pot holes
Import bushes with BZP (bright zinc plated) steel tubes which will cover a 1-year 12,000 miles road-use warranty.

Warranty is restricted to replacement or refund of supplied goods value, but no consequential loss (e.g. carriage, garage labour costs, vehicle recovery, car hire, loss of earnings, etc.) from any resulting problems. An order and use will be taken as a contract to accept these terms. Invoice number and date must be provided with any returned goods.

To return parts

Please send back the parts securely wrapped, along with your invoice and a letter stating the reason for the return to.

SUPERFLEX LIMITED
HORNSMEAD
KNOWLE LANE, WOOKEY
WELLS,
SOMERSET
ENGLAND
BA5 1LD

Images

Portions digital image content © 2001-2009 SuperFlex Limited. All rights reserved. These images are incorporated for viewing purposes only; no permission is granted to download and save the images for any reason other than to purchase or promote SuperFlex products.

The SuperFlex logo is a registered trademark, registered in England under number 2220974 in respect of class 12 - Polyurethane suspension bushes for use on motor vehicles.

The use of the logo is only intended for the promotion and sale of polyurethane bushes purchased from SuperFlex or our stockists.

Selling poluyrethane bushes purchased elswhere under the SuperFlex brand would be serious misuse of our name, and could be seen as a 'passing off' offence by trading standards.

We will take action against anyone mis-using our name.

Terms and conditions

A full copy of our terms and conditions can be downloaded HERE